Yes, the Client IS ALWAYS RIGHT that rule is steadfast and should never be broken but it's also important for service related companies to realize that providing rock-solid Client Service is essential to your business, especially in today's climate where clients have so many avenues to broadcast a bad experience, it's the only way to ensure that the integrity of their brand is not tarnished on Twitter, FaceBook, YouTube or any other medium, damage like that can never be forgotten.
Here at All Star Limo's we abide by our Top 8 Client Services Rules, they guarantee brand loyalty, brand identity, and great Client Service, and how do we know this? Because we are a 24/7 company, we practice these rules on a daily basis, these are the foundations of our business, and the rules we live by.
Top 8 Client Service Rules
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Communication Is Key. Listening to your clients needs and what they want will help you drive revenue; be honest in all your communications, advising your clients on the how's and why's of your business procedures will let them know what to expect from your company which will alleviate all the unknowns that a client may fear.
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Your Clients Are VIP's. Treat your clients as individuals and with respect, each client should walk away from their experience with your company feeling good and that they can trust your company will provide outstanding service every time they do business with you.
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Your Ego Is Not Your Amigo. The client is always right, and should always win. Listen to and value your clients complaints, even though they might be wrong, a client complaint will always be an avenue for your client service team to learn; educating and training your client service team on how to apologize, and manage an irate client is just as important – if your client service representatives can communicate an effective apology, find a viable solution in an efficient manner, that will leave a positive impression on your client forever, no matter how big that snafu was.
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You're The Pro. Remember you are the expert, act like it! Your client is giving you their business because they believe in you; believe in your business, don't accept mediocracy, know that there are no boundaries to taking your business to the next level; your clients will appreciate it, as will your bottom line.
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Great Quality Service. Providing great quality service is up to your employees but treating your employees well is up to you. Treat your employees like your clients, providing your employees with positive feedback, respect and treating them to a “Thank-You” lunch once a month is a sure-fire way of projecting those feel-good feelings onto your clients.
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Go The Extra Mile. Stepping out of the box every now and again is worth it's weight in gold. If a client has a special request that you can deliver easily and without costing too much, then go for it, creating positive experiences will translate into repeat business and will guarantee referrals.
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Mean What You Say, Say What You Mean. If you are a 24/7 business, then be a 24/7 business; if you only use organic apples to make your apple pies only use organic apples. Make promises that your company can keep, otherwise you will lose your clients trust, and business.
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Be Consistent. Your clients should expect the same level of superior service every time they return, if there are any changes to policy or procedure communicate (see number 1) them to your clients, information is power!
All Star Limos has provided exceptional luxury transportation in Long Island, New York City and Worldwide for over 25 years. Wherever your journey may take you, an AllStar limo can make all the difference in the world. Please contact us to reserve limo service for executive travel, New York weddings or any other special event.
photo credit: s_falkow via photopin cc