Reservations
When you call a company and the first thing you here is an automated message how do you feel? When the machine on the other end of the phone prompts you to enter keyed commands so that you can reach the right department only to be put on hold for 20 minutes how does that make you feel? Now when your call is finally answered and you’ve lost 30 plus minutes of your life and the individual on the other end of the phone is a complete incompetent what does that show you about the company you are contacting?
Receptionists and reservationists are vital for any quality company or business establishment. Often times they are the first contact that the potential customer has with your company. If that initial contact is less then satisfactory you have just lost a customer for life. In todays digital age people have no patience for ineptitude, incompetence or rudeness, they will just jump back on Google and continue down the line until they find what they are looking for.
Knowledgeable, friendly and professional people answering your phones are so important, especially in the executive car and limousine industry. In addition to the afore mentioned, the taking down the information accurately for a reservation is paramount to quality service, it is at this stage of the booking process that things can begin to go wrong if the person taking the orders is not on top of their game or is not fully dedicated to their task. A simple slip of a number possibly in an address or in the timing can cause utter disaster.
Reservationists at All Star Limousine undergo an extensive two week training process during which they are not answering phones they are simply observing and listening. Call monitoring technology and recorded conversations are an invaluable training and quality control tool used at All Star to help ensure that everything goes as smoothly as it should. Double confirmation of reservations thru Email and a phone call also contributes to a flawless and problem free service.
Our reservation process at All Star is cutting edge. The ladies and gentlemen answering the phones are consummate professionals and are fully versed in all manner of logistical support. In addition to around the clock true 24/7/365 live staff (to guarantee you are never answered by a machine) All Star Limousine has an online booking process that takes mere minutes for a customer to enter a reservation, and is supported by our newly implemented live chat software.
Because of all these factors and many more we are able to take on a tremendous amount of work and in many cases book last minute jobs of all types. And despite the large volume of work we consistently offer only the very best of service. Anytime you need a ride or want a question answered we are available, are we will be happy to answer any and all questions competently and professionally. We are on time every time anytime and anywhere at All Star Limousine and All Star Limousine Worldwide!
All Star Limousine is a Long Island, New York based company with an extensive global reach; we provide expert Wedding, Special Event and Executive Travel services throughout the Tri-State area and the world. We have over 30 years of experience in the travel industry; our attention to detail, 2013 top-of-the-line vehicles and professional trained Chauffeurs set us apart from the rest!