How An Executive Car Service Works
We thought it was time to sum up for our clients the process involved from the time All Star Limousine receives a request for service until the time of pick up. From a consumers perspective it may seem like a very straightforward and simple process, and for some companies it may be, but for All Star it is a far more involved. At All Star Limousine we guarantee our service. To do this with the volume of work that we do we need to take very specific and exacting steps involving checks and balances, confirmations and back up plans.
So a customer calls or sends an email and the request for transportation is entered. The reservationist reads back every detail of the reservation once the information has been entered this is the first confirmation. All of the calls and emails sent out and received by All Star Limousine are recorded and these recordings are checked daily, this is quality control. Immediately after the ride is entered into the computer a confirmation email is sent out to the customer again going over all the details of the transfer, this is the second confirmation. At the end of each day all rides booked for that day are checked by another reservationist (each ride is checked by someone other then the individual who booked it), this is the third confirmation.
The rides are then sent to dispatch where they assign vehicles and drivers. Dispatch goes over each reservation, in detail, checking the information and double-checking everything done by reservations. The rides or jobs are then electronically transferred to a driver via his iPad and that driver then checks the ride and the vehicle assigned double checking dispatch. 24-48 hours prior to the transfer reservations calls and emails the client again confirming the ride, these are confirmations four and five.
The driver then comes to the showroom to pick up the vehicle and again checks each vehicle along with the mechanics and detailer. They check in with dispatch and confirm all the details of the job, filling out paper work both in dispatch and the garage attesting to a visual inspection of the vehicle. Dispatch then marks the driver in route. Each vehicle has real time GPS and drive cams and when the vehicle is about 15 minutes from the point of pick up the customer is notified, either via phone call, text message or email (it can also be a combination of these depending on what is specified in the account). The driver then arrives and marks himself on location and dispatch is notified. The driver will also reach out to the client if they do not make contact immediately. Then the driver is marked in route with passenger and ultimately when the transfer is complete he marks the ride as finished.
This is a snapshot of All Star’s executive car service. We hope that this gives you an idea of the level of security involved in one of our transfers and shows you a bit about how our checks and balances systems work. So the next time you book a ride with All Star Limousine you can rest assured then you are in good hands.
All Star Limousine is a Long Island, New York based company with an extensive global reach; we provide expert Wedding, Special Event and Executive Travel services throughout the Tri-State area and the world. We have over 30 years of experience in the travel industry; our attention to detail, 2014 top-of-the-line vehicles and professional trained Chauffeurs set us apart from the rest!