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Optimum Efficiency

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May 30, 2013

 Optimum Efficiency


 

 

 

 

 

 

 

 

 

What is it that makes a transportation or limousine company work?  How in such an industry is it possible to operate at optimum efficiency?  With such a huge margin for error, and countless possible caveats how do most limousines companies even stay in business?  The simple answer is they don’t.  There are many companies that start up with a few cars and hopefully an actual location that swiftly vanish.  The truth is that the industry itself is poorly regulated and nearly anyone can purchase a town car or a stretch limousine, put an ad on Craig’s list or in the penny saver and start servicing clients.  They under-cut the competition in an attempt to bring in business and then in the middle of your night out, or even worse on the way to your wedding reception, the car breaks down.  Now because you’re dealing with a smaller, improperly run business they have no on-call mechanic nor do they have another vehicle to send to pick you up and they suggest to you to call a cab, utterly horrific. 

It may not be as dramatically bad as all that, the car could just be late or old or dented, or the driver could be rude or sloppily dressed or generally unprofessional, but you’re paying good money for a luxury service don’t you deserve to have all these things?  The answer is yes.  But without the ability to operate properly most companies take a big risk every time they take their poorly maintained car out on the road. 

How can all of this be avoided?  Very easily on your part, just take the time to ask the right questions and do a little investigation on the company that you choose.  Some things to think about are turnaround time; turnaround time is how fast or how often does said Limousine company or said black car company update their fleet.  A company who does not know what that is or that doesn’t have one is going to have older vehicles that have most likely seen some hard miles.  Does the company employ its own mechanics and do they perform preventative maintenance on all their vehicles and if so how often?  It is of paramount importance that a large company employs an in house mechanic; these vehicles are on the road constantly and need routine tune-ups and maintenance. How are reservations handled and does the company have 24/7/365 dispatch and live staff around the clock.  This is important in case a last minute booking needs to be made or a last minute change needs to be made to an existing booking.  What does the company’s facility look like?  If it’s run out of someone’s garage you may want to give it a pass.  A proper limousine company will have a dispatch area, a reservation or customer service area and a mechanic shop where the vehicles are serviced. 

Often we are servicing individuals during incredibly important events where time is of the essence and quality of service is paramount.  Communication technology and GPS tracking guarantee a punctual vehicle that knows how to get where it needs to go.  Screening drivers and training them properly will also help to mitigate any potential human error.  Preventative maintenance will ensure you are riding in a safe and reliable vehicle. You are important and you deserve to be treated as such and that is why our facility operates at optimum efficiency 24/7/365 so that we can guarantee you excellence every time.

All Star Limousine is a Long Island, New York based company with an extensive global reach; we provide expert Wedding, Special Event and Executive Travel services throughout the Tri-State area and the world. We have over 30 years of experience in the travel industry; our attention to detail, 2013 top-of-the-line vehicles and professional trained Chauffeurs set us apart from the rest!