The Journey (More Then Just a Ride)
So many people think of transportation as a means to an end, just a way to get to where you want to be, but the reality is that it can be so much more. Many fail to understand that, for many occasions, how you get there is as important as what you do when you finally arrive. This is the story of John and Mary, a young couple in the process of planning their beautiful wedding. Although the names have been altered, this is a true story; it is not an effort to glorify this company but more an attempt to convey the relationship that can develop from just a ride.
John and Mary had known each other for years, not quit high school sweethearts but their parents had been acquainted through business since long before either of them was born. Recently engaged the young couple, as well as their parents, wanted their wedding to be nothing short of spectacular. It was not that money was no object, they simply wanted to make sure that everything was perfect, or as close to perfect as possible. The hall was booked, the photographer chosen; everything was falling in to place. Once the timing and the logistics of the day had been established it came time to start thinking about the transportation.
For many the transportation is saved for near the end of the wedding planning process, as certain things need to be established before the vehicles can be booked. What many do not anticipate is how complex the travel arrangements can become. After all if you are looking to accommodate 200 people and the ceremony, the reception and the pictures are all taking place in separate locations you have to figure out a way to get everyone where they need to be.
John and Mary had this type of situation. Both having large families and a lot of friends, some coming from out of town, the number of individuals that had to be accommodated just kept growing. After a few preliminary phone calls to different limousine companies Mary began to panic, these companies were all proposing different, and often times convoluted scenarios, in an effort to accommodate her. Many seemed to be trying to push her in certain directions that did not at first make sense. A friend suggested to her to relax and to go online and read reviews about the companies she was considering. The results of her investigation were telling, the companies she had gotten a bad feeling from were the companies where the vehicles broke down, did not show up, or were grossly late. The truly frightening part was that this was the case with the majority of companies she had contacted; it seemed to be the norm not the exception.
Mary called us at All Star Limousine and by that time she was in a panic and in a near frantic state. After running through several hypothetical situations she realized it would be best to come in and sit with a professional, someone who would write out all her options and tell her based on experience what the best course of action would be. So began Mary and John’s journey with All Star Limousine. The couple came in to the office and saw our facility, the showroom and the the vehicles, they got to meet members of the events team and see for themselves in person what kind of company they were dealing with.
Sitting with one of our event coordinators we checked availability and explained to them that no matter how long they booked their vehicles for these vehicles would not be going out before or after their event. Not only that but we do not sub-contract out our work; the vehicles that you see today will be the vehicles that show up on your wedding day. “What happens if there is an accident or there is a mechanical issue. “John asked? We have a 12-month turnaround time and are very careful about the work we do with our vehicles, we also perform preventive maintenance to our fleet daily, this all helps to minimize and chance of mechanical failure the day of, or during the transfer. “What about if there’s an accident, say someone hits the limousine as it’s on its way to pick us up?” “Not to worry Mary.” The coordinator replied “We never book solid so we always have something here on stand by, further more our drivers are always very early leaving themselves enough time for almost any eventuality, we tell them if your 15 minutes early your late.” So any problem that may occur, even though the chances are very slim, can be managed, solved and addressed seamlessly.
(To Be Continued)...