The Backup Plan International Executive Car Service

Executive Car Service Vs. Black Car Service

What’s the difference between a Black Car Service and an Executive Car Service?  I cannot tell you how long I used these two terms interchangeably.  After many years in the limousine and executive car service industry I can tell you there is a tremendous difference.  But aren’t both vehicles black and aren’t they usually Lincoln town cars?  The answer is yes, both vehicles share the same make and color but still the differences are startling.

An Executive car service is something that is very regulated by either a company or corporation.  In an executive car service company all the vehicles are owned and insured by the company and all drivers work for that company.  This allows said company to exercise control over it’s employees, it’s vehicles and it’s services.  This is really the major difference.  An executive car service will have new cars; they will be clean and properly maintained both ascetically and mechanically.  Their chauffeurs (chauffeurs not drivers) will be properly and uniformly attired, usually in a black suit or tuxedo.  Dispatch and reservations will be consistent, organized and professional.  This is how a true executive car service is typically operated.

Now a black car service on the other hand is a completely different animal.  Most black car companies don’t own anything except for a few phone lines, all of their work is subcontracted to independent drivers who own and operate their own vehicles.  The vehicles these gentlemen drive are not regulated nor checked for compliance or proper insurance, they dress however they like, and they do whatever jobs they choose.  The call center for the black car company will call ten of these guys and let them bid on who will do the job for the cheapest.  Sounds decent for the company and not too bad for the driver’s but imagine the poor customer who is getting picked up by god knows who in gods knows what for the cheapest price possible.  That is how a black car service is operated.

So there are major differences between a black car service and an executive car service despite the fact that both companies use black Lincoln town cars.  A black car service is closer to a taxicab service then it is to an executive car service.   The black cars are usually cheaper but you get what you pay for.  An executive car service is what most people imagine it should be, a high-end car service operated by trained and experienced professionals operating the newest equipment loaded with the latest technologies and amenities.

All Star Limousine is a Long Island, New York based company with an extensive global reach; we provide expert Wedding, Special Event and Executive Travel services throughout the Tri-State area and the world. We have over 30 years of experience in the travel industry; our attention to detail, 2013 top-of-the-line vehicles and professional trained Chauffeurs set us apart from the rest!

by Jarrad Kulick

Trust (The Art of Building a Relationship)

Trust is a thing not easily gained but it is something very quickly lost.  It takes a lot to build trust in a relationship, and this goes for any relationship, whether it be a romantic relationship a friendship or a business relationship.   In business you can spend years building up a dialogue and rapport with a client, earning their trust and business, going the extra mile to make sure he or she is satisfied, only to lose everything with one wrong move.  Why is this?  Is this fair?

Business relationships are a bit different then friendships or romances but all require the development of trust.  The difference is that in business when that circle of trust becomes broken or violated everything else about the relationship becomes brought into question, and the reality is that usually there are many other places a client can go to purchase his goods or receive that service.   After all, business is business.  Ultimately this means that if you drop the ball as a service provider or manufacture of goods there are scores of competitors waiting to scoop it up, some of which can do it just as good as you and sometimes even better.

So what can we do to stop this from happening?  Are we doomed to be slaves to our clients?  Well in a way yes.  We are obligated to provide the expected service to our clients each and every time we are called upon to do so.  The service should be consistent and it should always at least meet, if not exceed, the client’s expectations.  Over many years of doing business sometimes things happen that impede our ability to perform at optimal efficiency, sometimes these things are out of our control and sometimes you just have a bad day (everyone is entitled to one or two of these). 

So what can be done when the inevitable strikes?  One thing is to keep an open and honest dialogue at all times.  Own your failures and mistakes as thoroughly as you do your success.  When something bad happens explain to the client the entire situation.  If you have a good track record with this client, and you are truly doing everything you can to make sure the service is performed according to expectations, when something out of your control takes place explain the situation to your client.  Take the time to educate them about the potential problems that can and may occur in your particular industry.  Most clients will appreciate this as you are showing them they are worth your time and they are worth the explanation, most people will also appreciate the education in a business that they are contracting with.

Finally do the right thing.  Make recompense, refund, offer free service, make your customer happy.  Many times a bond between a client and a company is truly formed when a mistake is made.  This is because it is at that point that the customer sees the company at its worst.  If you can make a customer happy after you fail as a service provider you will more then likely have a customer for life.  At this point the customer has nothing to fear and even if something similar happens in the future it will be ok because they know you will make it right.

Trust is not an easy thing to gain but it is incredibly easy to lose.  Business relationships can be fickle, but if things are handled the correct way the bond between business and customer should only grow stronger as the years go by.  Communicate regularly and openly with your clients, be honest with them and don’t doubt their intellect or their ability to comprehend the services they are receiving.  Finally, do the right thing, if you can satisfy your customer when things go wrong and you can make them walk away happy when you fail, then more then likely you will gain a customer and advocate for life.

All Star Limousine is a Long Island, New York based company with an extensive global reach; we provide expert Wedding, Special Event and Executive Travel services throughout the Tri-State area and the world. We have over 30 years of experience in the travel industry; our attention to detail, 2014 top-of-the-line vehicles and professional trained Chauffeurs set us apart from the rest! 

All Star Limousine is not your average limousine company.  Despite the name All Star Limousines is primarily an international executive car service that offers VIP car service to corporate clientele all over the world.  Yes we have limousines and party buses and beautiful antique vehicles but about half of our fleet is comprised of 2016 Lincoln MKTs and MKSs, Town cars.  We offer our executive car service throughout the Tri-state area but we also facilitate international transportation for our executives when they arrive at their destinations.

Handling international travel is a challenging task.  If you build your infrastructure up enough and operate according to a proper business model operating an executive car service or limousine company with a general service area can be easy.  You pick people up ,drop them off, take care of your vehicles and emphasize service, its really not overly complicated.  Now when you start trying to pick them up after they land at Dallas International or Beijing Airport that’s when it becomes a little tricky.

All Star Limousine has developed their affiliate network and their worldwide service over the last decade.  We have done this via constant vetting, screening communicating and time.  Time is the key because when you are putting your valuable customers into the hands of another organization, who may or may not represent you the way you feel you should be represented, you lose an element of control.  That is why time needs to be spent communicating with the owners and operators of these companies.  These companies and locations need to be visited; the vehicles used to transport your clients need to be inspected and the company itself needs to be able to execute a certain level of service.

Car service and international ground logistics can be a difficult thing to execute but there is a formula.   Time is the key as only through extensive research, screening and due diligence are you able to find compatible companies that will able to represent you the way you aught to be.

All Star Limousine is a Long Island, New York based company with an extensive global reach; we provide expert Wedding, Special Event and Executive Travel services throughout the Tri-State area and the world. We have over 30 years of experience in the travel industry; our attention to detail, 2015 top-of-the-line vehicles and professional trained Chauffeurs set us apart from the rest!

One Call, We Do It All!

In todays digital age needs and wants must be satisfied instantly! The world today is literally at our fingertips; with mobile technology you can do almost anything with a smart phone.  Make purchases, solicit services, check mail, send mail compare pricing, use global positioning systems, surf the web, play games, do business and o yeah make phone calls.

Businesses need to be in the know in order to stay leaders in their field.  If due diligence is not applied then they will quickly be surpassed by the competition.  Companies need to have mobile applications.  They need to be able to keep up with the need for instant gratification, and for those of you saying it cant be done theres a horde of contemporaries saying that it can.  The world we live in is evolving at an incredibly rapid pace and it does not have time for naysayers.

All that being said it is important for a business to maintain the quality of its products and services and not sacrifice excellence for expeditiousness.   For example at All Star Limousine we have designated departments staffed by dedicated professionals that handle each specific aspect of the transportation business.  We are also technologically up to date, with mobile booking apps, I pads and Omatics GPS in all the vehicles, an 18 month turnaround time on the entire fleet and the latest in dispatching and reservation technology.

We are able to satisfy that need for immediate results and we have only improved in our quality of service.  With one quick phone call we can have a car to you in as fast as fifteen minutes from the time you hang up the phone (that’s quicker then a pizza).  In high traffic areas we typically have vehicles on stand by and can accommodate you in next to no time at all!

Far beyond a simple executive car service, our reservationists are multifunctional in that they will do more then just book the ride.  We have an in house wedding coordinator, we have viticulture specialists, we have corporate specialists and all of them are fully competent and knowledgeable regarding all aspects of travel.  This includes everything from geographic navigation to venue recommendation.  At All Star Limousine all’s it takes is one call and we do it all!

All Star Limousine is a Long Island, New York based company with an extensive global reach; we provide expert Wedding, Special Event and Executive Travel services throughout the Tri-State area and the world. We have over 30 years of experience in the travel industry; our attention to detail, 2013 top-of-the-line vehicles and professional trained Chauffeurs set us apart from the rest!